Friday, July 31, 2009

Ooo-E, Ooo-ah-ah

If the water from your drains stopped suddenly, you wouldn't stand for it.

If the power in your house stayed on most of the time, but blinked off for a couple of minutes every half hour or so, you'd be on the phone to the power company in seconds.

If your cable tv sent images to you at a slow, jittery pace, you'd probably skip the phone, drive over to the local office, and simply bang on the door until someone made all the cooking shows come back.

And this is just one of many things that doesn't make sense about the internet. For some reason, we put up with way more from our home internet connections than we do from anything else that we pay for.

Has there ever been a utility where so much was tolerated by the customer? The only one I can think of is witch doctoring, a service where one claims to provide a conduit into the etheral netherworlds.

And that analogy holds up. We tolerate so much out of our cable and dsl because, like the shaman's cup of future-telling bones, the fact that it could work at all is pretty amazing.

All told, I think I'd prefer a witch doctor over Bell South or Charter. Regardless of how questionable his practices are or what strange rashes might develop from his remedies, at least I wouldn't have to stay on hold so a recording could take me through a long checklist of things that I already know aren't the problem. That process makes a little bloodletting look pretty good in terms of customer service.*

*"Hello, sir. Thank you for your patience as we diagnose this issue for you today. Our technician believes that your connection blinks are the result of tiny devils working in the phone line. We'll be sending someone out to purify the line, but in the mean time please disconnect your wireless router and wash it's aura with incense. Thank you for choosing SpiritNet."

1 comment:

Anonymous said...

Actually, *I* tolerate crappy internet service because I have no choice. There's Charter and BellSouth. Both are equally utterly horrible providers. So what am I to do? There's no competition for my money, so I am stuck with crappy service. Capitalism has failed, once again.